Charcoal Grill Outdoor BBQ Smoker Picnic Camping Patio Backyard Cooking

Payment

Free shipping on all orders. No minimum purchase.

We currently accept major credit cards (VISA, Mastercard, AMEX, etc) and PayPal payments.

Although you will be able to display prices in different currencies, We will still process orders in default US dollars.

Shipping

Notice: Due to the coronavirus, we're experiencing international delivery delays in all destinations due to flight cancellations. Therefore, the delivery time might be longer than expected. We apologize for the delay. Thanks for your understanding and support. 

Total Delivery Time = Handling Time + Transit Time (+ any holidays)

Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Transit time: 7-14 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.

Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes.

Tracking

Tracking your order has always been so easy. Just follow these step-by-step guides to monitor your shipment.

• Go to My Orders.
• Select the item you want to track.
• Click the message below the item picture to see the estimated date of arrival, tracking number, and delivery status.

Or click this link: Track Your Order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@theouterior.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theouterior.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For "No reason to return", you need to bear the freight charges yourself.

Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If you paid using PayPal or Apple Pay, we’ll process a refund to your PayPal account or your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.